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The Bigger Picture: Visual Archives and the Smithsonian

Check out the Archives' New Forums

by Catherine Shteynberg on September 22, 2011
A screenshot of the Archives' new forums.

As you may have noticed, we have some new features on our website, which we’ll be highlighting over the next few weeks. Today, I want to focus on our new help forums. For years, the Archives has been answering your reference questions, as well as questions about your own archival collections care, by email, phone, letter, and fax (yes, even fax!), but we’ve never had a convenient place online for you to ask questions, or for us to post our answers. Now we finally do!

We’ve pre-populated the forums with a couple of commonly asked questions and answers about our photography collections and conducting research at the Archives, researching the Smithsonian's history, and taking care of your own collections. For example, need to know the best way to display an old map—we’re here for you. Or do you need to locate a bibliography about the Smithsonian’s history—yep, got that too. And if what you’re looking for isn’t on the forums, we’ve made it easy for you to post a new forum topic for one of our experts to answer.

We encourage you to look around the forums, and we look forward to hearing from you there!

 

Categories: Behind the Scenes
Tags: Web/Tech, Relaunch
Comments: View 2 comments, or Give us yours!
All comments are moderated and subject to approval. Further information is available in The Bigger Picture’s Commenting Guidelines.

Comments (2) – Leave a comment

John Hunter

Thanks. I really think you all are doing a great job of adopting technology to extend your reach. So few organizations are doing this well. I am thinking specifically of non-profits, educational organization and societies. Obviously lots of organizations are doing it well, and even some non-profits... but I see many stuck in their old way of thinking.

I lived in Arlington for many years so could take advantage of the Smithsonian all the time. Now I am in Malaysia and the ability to benefit from the blogs and now this forum are wonderful.

John Hunter September 22, 2011 at 8:27 pm
  • reply
Catherine Shteynberg

Hi John-

We really do appreciate your readership and that you took the time to comment--it's great to start to get feedback about our new site from our audience and our readers on the blog.

Much of our audience is online, and so we thought it only made sense to extend our reach as much as possible with technology. As you demonstrate, we hope our resources can be of use not only to people in the DC metro region, but also further afield (including Malaysia!).

Hope to hear from you again soon!

Best,
Catherine

Catherine Shteynberg September 26, 2011 at 12:59 pm
  • reply

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